The Towson University Continuing & Professional Studies is working with the National Association of Workforce Development Professionals to hold the first Mid-Atlantic Leadership Academy for Workforce. The program kicked off at the end of January, and we were very grateful the weather cooperated! Last month we held a webinar on the topic of Servant and Situational leadership. Our guest speaker was Josh Davies, who has been a key player in the workforce development industry throughout the country, and is the CEO of The Center for Work Ethic Development, based in Denver, Colorado. During the webinar, Josh talked about the attributes he thought made a successful leader. I found his insights really interesting and energizing, and wanted to share them with you.
Here are five tips presented:
- Be explicit—Don’t use words like “maybe” or “probably.”
- Raise your expectations—Here he discussed a gas station/convenience store company called QuikTrip. The company has high expectations for employees, and they have met the challenge, giving QuickTrip very high levels of customer satisfaction. Additionally, QuikTrip has become one of the Fortune Magazine 100 best companies to work for.
- Be authentic—This is a theme that was all discussed by Katty Kay when she delivered a keynote address for the Towson University Professional Leadership Program for Women and emphasized how important this is, especially for women leaders.
- Give powerful recognition—When you give recognition make sure you explain what it’s for, why it’s important, and give it quickly.
- Trade screens for faces—This is definitely one I need to be mindful of! It can be so easy to fire off emails, sometimes we forget the value to take the time to meet in person.